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Privacy Policy

Effective Date: July 21, 2025

Last Updated: August 2, 2025

1. Introduction

Tech on Tires ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile technology support services, visit our website, or interact with us in any way.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (phone number, email address, physical address)
  • Service location and scheduling preferences
  • Payment information (processed securely through third-party providers)
  • Device information and technical specifications
  • Service history and notes about technical issues

Third-Party Data Sharing

We share data with the following third-party services:

  • Calendly: Appointment scheduling and calendar management
  • Vercel Analytics: Website performance monitoring (anonymized)
  • PostHog: User behavior analytics and product insights (privacy-focused)
  • Payment Processors: Secure payment processing

Technical Information

During service provision, we may access:

  • Device settings and configurations
  • System logs and error messages
  • Network configuration information
  • Software inventory and version information

3. How We Use Your Information

We use your information for the following purposes:

  • Providing and improving our technology support services
  • Scheduling appointments and managing service requests
  • Processing payments and maintaining billing records
  • Communicating about services, appointments, and follow-up
  • Troubleshooting technical issues and providing ongoing support
  • Analyzing user behavior and website performance through analytics tools
  • Improving our services and developing new offerings
  • Complying with legal obligations and protecting our business interests

4. Your Rights and Choices (GDPR)

If you are located in the European Union, you have the following rights under GDPR:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information ("right to be forgotten")
  • Right to Data Portability: Request transfer of your information to another service provider
  • Right to Object: Object to processing of your personal data for certain purposes
  • Right to Restrict Processing: Request limitation on how we process your data
  • Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, please contact us at privacy@on.tires or use our Data Subject Request Form. We will respond to your request within 30 days.

5. Lawful Basis for Processing

We process your personal data based on the following lawful bases:

  • Contract Performance: To provide the services you have requested
  • Legitimate Interest: To improve our services and communicate about them
  • Consent: For marketing communications and optional data sharing
  • Legal Obligation: To comply with applicable laws and regulations

6. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. We ensure adequate protection through:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions for certain countries
  • Appropriate safeguards as required by GDPR

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain customer information for 3-7 years after the last service interaction, unless a longer retention period is required by law.

8. Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of sensitive data in transit and at rest
  • Access controls and authentication requirements
  • Regular security assessments and updates
  • Employee training on data protection and confidentiality
  • Secure disposal of devices and data when no longer needed

9. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: tech@on.tires

Phone: (352) 717-8086

Service Area: North Central Florida (352 area code)

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

This Privacy Policy complements our Terms of Service and constitutes part of your agreement with Tech on Tires.